WindowBossPro Blog — Storefronts & Commercial

Office Window Cleaning Accounts: Low-Rise Buildings, Lobbies and Interior Glass

Office accounts are quieter than storefronts. Nobody is pressing their face to the glass, and nobody is frying anything near the door. But offices bring bigger glass counts, interior partitions, after-hours access and a decision maker who is often not in the building. Handled well, they are some of the most reliable accounts you can carry.

What an Office Account Looks Like

Retail shops focus on display glass, as covered in Retail Shop Window Cleaning: Keeping Display Glass Clean on a Two-Week Cycle. Offices are about the whole building. A typical low-rise office account might include:

• Entry doors and lobby glass, often every two weeks
• The outside of every window on one or two floors, monthly or quarterly
• Interior glass partitions and conference room walls
• Skylights or a glass vestibule

The mix depends on the building and the tenant. A small law office in a converted house is closer to a residential job. A two-story building with a dozen tenants is closer to a property manager account.

Low-Rise Only

Be clear with yourself and with prospects about what you can reach. WindowBossPro is built for low-rise work: one, two and three-story buildings you can clean from the ground, ladders and water-fed poles. The window details on each address include the stories, so a stop reads “64 windows · 2-story · Outside only” and the tech knows what to bring.

Taller buildings that need rope access or a swing stage are a different trade with different planning. More on that line in Low-Rise Commercial Window Cleaning vs. High-Rise: Where This Software Fits.

Split the Services by Frequency

Offices rarely need every pane cleaned at the same frequency. The entry doors get dirty fast. The upper-floor outside glass does not. Set them up as separate recurring services on the same address, each with its own minimum days between visits.

For example: entry and lobby glass every 14 days, full outside every 90 days, interior partitions every 30 days. Each one comes due on the Waiting List on its own schedule. The tech's phone shows what is due at that visit, so nobody cleans the whole building when only the doors were on the list.

After-Hours and Weekend Access

Many offices want interior work done when employees are not at their desks. That means early mornings, evenings or Saturdays, and it means keys, badges or alarm codes.

Put every access detail in the notes on the address:

• “Side entrance, badge in key box, return badge before leaving.”
• “Alarm panel inside the side door, code in notes, building must be armed when you leave.”
• “Do not move anything on desks. Conference room B glass wall only.”

Those notes show under the address on the tech's phone, behind the tech's personal PIN, and they are only ever as current as the last update. When the office manager changes the code, update the address that day.

The Office Manager Is Your Customer

In most offices, the person who hires the window cleaner is an office manager or facilities person, not the owner. They are busy, they get a lot of vendor emails, and they want to know the job is done without thinking about it.

A few things make you easy to keep:

• Alerts they choose. The office manager can get a text the night before, when the crew is next, or when the tech arrives, or none of them.
• Photos. Before and after photos stay with the visit if anyone asks.
• Two-way texting. When they text the office about a smudge on the conference room glass, the reply comes from someone who can see the account.
• The customer app. Invoices, online payment and service requests in one place.

Billing Office Accounts

Offices often want an invoice they can send to accounts payable rather than a card charge. Use invoices with line items and sales tax, and add a custom field for a purchase order number if their accounting asks for one. If one company has several office locations, set them up as one client with many addresses and turn on Monthly billing. They get one statement per month, every line labeled with the address.

Past-due follow-up goes out on its own, which helps when an invoice sits in a shared inbox.

Quiet Accounts, Steady Work

Office accounts reward consistency and clear notes more than anything else. Split the glass by frequency, keep access current and give the office manager a reason to never think about you. For the full commercial setup, visit the WindowBossPro commercial window cleaning software page.