WindowBossPro Blog — Recurring Cleanings

The Waiting List: Where Recurring Window Cleanings Come Due

Every recurring window cleaning company has some version of a waiting list. For some it is a spreadsheet sorted by “last cleaned.” For some it is a whiteboard in the shop. For a lot of owner-operators it is a feeling in the back of their head that the dentist office on Main is probably due. WindowBossPro turns that into an actual screen: a live map and list of every cleaning that has come due.

What the Waiting List Is

Plans come due based on the setting explained in Minimum Days Between Visits: How 14, 30, 90 and 180 Day Window Cleaning Plans Work. The Waiting List is where they show up when they do.

It has two halves that show the same work. The map puts a pin on every address with a cleaning ready to schedule. The list shows the same cleanings with the details: client, address, plan, and the window details such as “28 windows · 2-story · Inside & Outside · Screens.” Use the map to see where the work is and the list to see what it is.

One-time jobs live here too. A spring clean or move-out that has been sold but not yet scheduled sits on the Waiting List next to the plan cleanings, so the office sees everything waiting in one place.

Pins Colored by Status

Pins are colored by where each cleaning stands:

• Not due yet — the plan is current.
• Due now — the minimum days have passed and it is ready to schedule.
• Overdue — past a 7-day grace and still not done.

The colors let you read the whole operation in a few seconds. A cluster of due pins on the east side says the residential van has a day there. A single overdue pin downtown says a storefront slipped and needs to go on tomorrow's route. For more on reading the colors, see Not Due, Due, Overdue: Reading the Colors on the Recurring Window Cleaning Map.

From Waiting List to Route

The Waiting List is where the week gets built. A typical routine looks like this:

1. Open the map and look for clusters of due and overdue pins.
2. Pick the cleanings that make sense together for one van on one day.
3. Assign them to the van and the day. They move to the Scheduled List and dispatch board.
4. Auto-route Closest First or Furthest First from the shop, or set the order by hand.
5. The techs see the jobs in route order on their phones.

Because the map shows where the work is, you naturally group nearby homes and storefronts. That cuts drive time and lets a van finish more jobs per day.

Splitting Work Between Vans

Many window cleaning companies run one van on residential work and another on a storefront route. The Waiting List works well with that setup. Tag your clients Storefront or Residential, then look at each kind of work on its own. The storefront van picks up the monthly and every-two-weeks shops that came due. The residential van picks up the quarterly and twice-a-year homes, plus any one-time spring cleans.

On the dispatch board, filter by van to see each one's day. If one van is light, pull a few more due cleanings from the Waiting List to fill it.

What Happens After the Visit

Once a cleaning is on a route, the tech handles the rest on the phone: navigation, window details, access notes, Start, Skip or Complete, and before-and-after photos. When the tech taps Complete, the invoice is created, the card on file can be charged, and the plan's count starts again from that day.

The address drops back to not due yet. Weeks or months later, it comes due again and reappears on the Waiting List. Nobody has to remember it, enter a date or set a reminder. If the tech taps Skip instead, the note comes back to the office and the cleaning stays due so it can go on another day.

A Daily Habit That Keeps Plans Running

The most reliable recurring window cleaning companies look at the Waiting List every day, even if only for a minute. Check for overdue pins first, then look at what came due since yesterday, then glance at what is coming due next week so you can plan ahead for a busy spring or a slow week in winter.

That habit takes less time than updating a spreadsheet, and it catches problems while they are still small. A storefront that went overdue yesterday is a quick fix. One that went unnoticed for six weeks is a lost customer.

Everything Due, In One Place

The Waiting List is the heart of recurring cleanings in WindowBossPro. Plans put cleanings on it, the office turns them into routes, and the techs turn routes into paid jobs. For the full picture of how plans, routes and billing connect, visit the recurring window cleaning software page.